After getting ghosted by another USA made strap company, I reached out to Italia. After the experience with them, I wish I had just contacted them first.
I ordered a custom black strap with red backing. The strap was to extend 57”, and have two tail holes spaced a very specific distance apart.
Cindi made the process very easy, and sent me an itemized list of the customizations, so I could see exactly what was being done, and what I was paying for.
This itemized list gave me the opportunity to address an item Cindi and I got our wires crossed on. Cindi immediately corrected this. She also took it upon herself to make sure the strap would be able to adjust beyond the specified 57”. This was something I hadn’t even considered, and it was great that she was so professional in making sure I got the right thing.
And getting the right thing is exactly what happened. The strap I received is amazing. It is a rare instance where what I got exceeded my expectations.
It’s the kind of product you feel lucky to have every time you use it.
All the musicians I’m around already have straps they use, but I do recommend Italia every chance I get, and will continue to do so for the rest of my life.