Italia Leather Straps Terms and Conditions | Privacy Policy
Welcome to ItaliaStraps.com! Thank You for choosing us. We provide service to you subject to the following conditions. If you visit or shop at ItaliaStraps.com, do business with Italia Straps, and/or purchase our products you must accept these conditions. Please read them carefully.
CREDIT AND DEBIT CARD PAYMENTS
We gladly accept Visa, Mastercard, American Express, Discover, and Diners Club.
PAYPAL PAYMENTS
We gladly accept payment via PayPal.
PAYMENT CLEARING
Please Note: Once payment has cleared, your order will be classified as "paid" and will then be processed and entered into the production queue. Your cleared payment in good standing is an agreement for us to produce product(s) for you. Orders billed to Credit/Debit cards will appear as "Italia Leather Straps" (or similar) on associated statements. Failure to read these terms adequately is not cause for cancellation of orders. Orders that the customer chooses to cancel during production will be billed a materials and/or cancellation fee of $35.
RETURNS-EXCHANGES
Italia Leather Straps are a custom handmade product. All sales are final. There are no refunds unless it is determined there was a material defect at the time the product was shipped. If you decide you have ordered the wrong color or size; do not use the product. You must notify us via phone or e-mail within 72 hours of arrival at your home or business and return the product in resalable condition, as determined by Italia Straps staff.
If the product is not in resalable condition, your original purchase will be returned to you. If the exchange window is exceeded, it is at the discretion of the Italia Straps staff whether to accept the exchange. A $29.99 restocking/exchange fee applies to all straps that are returned for size or color changes. This fee covers new materials, re-manufacturing and re-shipping of the new product. Size and/or color exchanges will be shipped in the next available production cycle.
Please do not attempt to return merchandise that has been used.
Please Note: There are no returns, refunds, or exchanges of any kind on custom orders.
Lifetime Replacement Guarantee
Every Italia Strap is backed by a Lifetime Replacement Guarantee for workmanship and materials. If your strap ever fails to perform or become damaged during normal use as a guitar or bass strap, Italia Straps will re-manufacture a duplicate unit at no additional fee. All Lifetime Replacement Guarantee returns must be accompanied by a copy of the original production order. Buyer is responsible for return shipping to our office location. Lifetime Replacement Guarantee does not cover cosmetic damage, wear and tear, moisture damage or damage from use not as a guitar or bass strap. Lifetime Replacement Guarantee applies only to the original purchaser or gift recipient. Lifetime Replacement Guarantee may not apply to custom ordered units that are not in our standard product catalog.
CARE
Our products require no periodic maintenance. As with any leather product, avoid excessive, heat, cold or moisture when in use or in storage.
SECURITY
Your security is paramount. All online strap orders are completed via a secure authenticated server.
MAILING LIST
If you decide to join the www.ItaliaStraps.com mailing list, your e-mail address will not be sold, used, distributed or otherwise utilized for any reason other than periodic updates from this website concerning products and/or company news and events. You can opt-out of the list at any time by using the link provided in our company communications or by contacting us directly at info@italiastraps.com.
SALES TAX
Sales tax applies only to orders that have a "bill to" address originating in California. All other domestic and international orders do not pay sales tax.
PROCESSING, MANUFACTURING & SHIPPING
We can ship to virtually any address or P.O. Box in the world. Time in transit estimates are based on when an order is shipped, not when it is received. Please Note: Italia Straps are custom made-by-hand to order for each customer. Italia Straps are made from natural leather and suede, thus variation in texture, color and other appearance can occur.
Please allow up to a total of 12 business days for production and shipping of your order after your payment has been accepted, as all our products are handmade and unique. We cannot/do not guarantee shipping or arrival dates. International orders will generally have longer delivery lead times and may be subject to local customs.
If you have specific deadline for order arrival such as a birthday or holiday, it is a good idea to call us or-e-mail in advance to make sure it is feasible. In most cases, we can accommodate such requests.
ELECTRONIC COMMUNICATIONS
When you visit ItaliaStraps.com or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
If your ISP is Earthlink or if you have tight spam controls on your email account, we ask that you add info@italiastraps.com to your address book or safe sender list. Doing so will allow us to keep you informed about your order. We may not be able to contact you, if you do not take this measure.
COPYRIGHT
All content included on this site, such as text, graphics, images, products and logos are the property of ItaliaStraps.com and protected by United States and international copyright laws.
Thank You,
The Staff at Italia Leather Straps.